GENERAL TERMS AND CONDITIONS FOR CUSTOMERS OF ACCOMMODATION SERVICES IN THE ACCOMMODATION FACILITY CHALUPA VÁPENKA
The General Terms and Conditions of Business and Cancellation (hereinafter referred to as the Terms and Conditions) of CHALUPA VÁPENKA (hereinafter referred to as the accommodation facility) regulate the mutual contractual relationship between AXLE EUROPE s.r.o., Bořivojova 878/35, 130 00 Prague 3, ID No.: 27473155 (hereinafter referred to as the operator) and the client, a physical or legal person who orders a stay in the accommodation facility as a client (hereinafter referred to as the client).
I. Booking a stay, establishment of the contractual relationship
The client orders services in the accommodation facility by written order or reservation request, which is submitted to the accommodation facility by mail, e-mail, via the booking interface on the website or in person. The essential elements constituting a duly issued order or reservation request are: the name and surname of the client, contact (telephone, e-mail), in the case of legal entities, business name, ID number, VAT number, the date of use of services and the number of persons accommodated. The personal data provided by the client in the order or reservation will only be used by the accommodation provider for the contractual relationship between the accommodation provider and the client. The personal data provided will be processed in accordance with Articles 6(1)(a) and 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Upon a duly issued and submitted order or binding reservation request, the client is bound by this document. Upon confirmation of the order or binding reservation request by the accommodation facility (according to Article IV of these Terms and Conditions), the contractual relationship between the client and the accommodation facility is established. The accommodation facility undertakes to provide the client with the services in the confirmed scope and quality and the client shall pay the accommodation facility the agreed price. The terms of the contractual relationship apply to all persons specified in the order or booking request submitted by the client and confirmed by the accommodation facility.
II. Rights and obligations of the client
The client has the right: to be sufficiently and fully informed by the accommodation establishment about the services ordered, i.e. their scope, date and price; to the proper provision of the services ordered by the client and confirmed by the accommodation establishment (paid in advance); to cancel a confirmed order or reservation request before the start of the stay, provided that the cancellation conditions are complied with in accordance with Article VII; to claim defects in the services provided. The client is obliged to: fully and correctly state all essential details of the order or reservation request; pay the accommodation facility in the required time the deposit and additional payment for the stay or the full price for the stay according to the specific conditions of the order; respect the regulations of the accommodation facility whose services are used and the house rules; carefully check the confirmation of the stay issued by the accommodation facility (accommodation voucher) and in case of any irregularities or damage to the accommodation facility, immediately contact the operator at tel. +420 704 78 78 73; observe the number of accommodated and reported persons specified in the order – reservation.
III. Obligations of the accommodation facility
The accommodation facility is obliged to: provide the client with important information on the services ordered and confirm the duly ordered services to the client. In the case of a binding reservation or confirmed order, provide the client with the services in the confirmed scope and quality. In the case of cancellation of a confirmed service order or binding reservation by the client, pay the deposit paid for the services within 30 days after written receipt of the cancellation. However, if the property is entitled to cancellation fees, it will pay the client the difference between the deposit already paid and the applicable cancellation fees.
IV. Pricing and payment of services
The prices of the services provided by the accommodation facility are listed on www.chalupa-vapenka.cz. The client will be sent a deposit slip, payment documents or an advance invoice for the stay in the accommodation facility after the reservation has been made, in the amount according to the specific conditions of the order. The client is obliged to pay the advance payment as instructed. The supplementary payment for the stay shall be made by bank transfer to the operator’s account at least 14 days prior to arrival, unless otherwise agreed with the accommodation facility. The price of the stay does not include the recreation fee, which is levied in the amount set by a generally binding decree of the relevant municipal authority. The client is informed in advance of the amount of the fee in writing when confirming the reservation.
V. Confirmation of stay
A confirmation issued by the accommodation facility (by email or written letter) entitles the client to use the paid services. The client is obliged to check the accuracy of the information on the confirmation. In case of any discrepancies, the client must immediately contact the accommodation facility by email at info@chalupa-vapenka.cz or by phone at +420 704 78 78 73.
VI. Arrival
Before entering the accommodation facility, the client shall provide electronically all information about the accommodated persons such as personal data, in particular name, surname, date of birth, number and type of document, and any visa. This obligation is governed by the Act on the Residence of Foreigners on the Territory of the Czech Republic (326/1999) and the Act on Local Fees (565/1990), for the purpose of collecting and recording municipal fees and guest records according to the currently applicable legislation. After fulfilling the above, the operator will provide the client with access codes to the entrance door and, if necessary, further information about the stay or other services ordered.
VII. Cancellation Policy
Cancellation conditions are an integral part of the business contract between the client and the accommodation facility. The client has the right to cancel the stay at any time, i.e. to withdraw from the confirmed order or reservation request for the stay under the conditions set out below. This cancellation by the client (hereinafter referred to as cancellation) must be made in writing and demonstrably delivered to the accommodation facility. Cancellation conditions apply to the cancellation of the reservation of accommodation and other services by the client. No cancellation fee will be charged for cancellations made from the date the reservation was made by the guest up to 60 days prior to the expected start of service. This does not apply to reservations where other conditions are stated in writing in the offer, e.g. “Non-refundable reservation”. In case of cancellation less than 30 days before the expected start of services according to the confirmed order, the accommodation is entitled to charge a cancellation fee of 100% of the ordered services. It does not apply to reservations where other conditions are stated in writing in the offer, e.g. “Non-refundable reservation”.
VIII. Final provisions
The General Terms and Conditions come into force on 11.07.2024. Changes and additions to these terms and conditions may be individually adjusted between the accommodation provider and the client exclusively in writing. The personal data of the client provided in the order of stay will be used by the accommodation provider only for the contractual relationship between the operator and the client.