GENERAL TERMS AND CONDITIONS FOR CUSTOMERS OF ACCOMMODATION SERVICES IN THE ACCOMMODATION FACILITY CHALUPA VÁPENKA
The General Terms and Conditions of Business and Cancellation (hereinafter referred to as the Terms and Conditions) of CHALUPA VÁPENKA (hereinafter referred to as the accommodation facility) regulate the mutual contractual relationship between AXLE EUROPE s.r.o., Bořivojova 878/35, 130 00 Prague 3, ID No.: 27473155 (hereinafter referred to as the operator) and the client, a physical or legal person who orders a stay in the accommodation facility as a client (hereinafter referred to as the client).
I. Booking a stay, establishment of the contractual relationship
The client orders services at an accommodation facility by means of a written order or reservation request, which is submitted to the accommodation facility by post, email, via the reservation interface on the website, or in person. The essential requirements for a properly issued order or reservation request are: the client’s first and last name, contact details (telephone, e-mail), in the case of legal entities, the business name, ID number, VAT number, the date of use of the services, and the number of persons accommodated. The personal data of the client provided in the order or reservation will be used by the accommodation facility only for the contractual between the accommodation facility and the client. The personal data provided will be processed in accordance with Article 6(1)(a) and Article 7 of the Regulation of the European Parliament and of the Council. 1)(a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation). After a properly issued and submitted order or a binding reservation request, the client is bound by this document. . By confirming the order or request for a binding reservation of accommodation (pursuant to Article IV of these terms and conditions), a contractual relationship is established between the client and the accommodation facility. The accommodation facility undertakes to provide the client with services in the confirmed scope and quality, and the client undertakes to pay the accommodation facility the agreed price. the agreed price. The terms and conditions of the contractual relationship apply to all persons listed in the order or reservation request which the client has submitted and the accommodation facility has confirmed.
II. Rights and obligations of the client
The client has the right: To be sufficiently and fully informed by the accommodation facility about the services ordered, i.e. their scope, the date and price; to be provided with the services ordered by them and confirmed by the accommodation facility (paid for in advance); before the start of the stay cancel the confirmed order or reservation request subject to compliance with the cancellation conditions in accordance with Article VII; to complain about defects in the services provided. The client is obliged to: Completely and correctly state all essential details of the order or reservation request; pay the accommodation facility a deposit and additional payment for the stay or the full price for the stay in accordance with the specific terms and conditions of the order within the required deadline; the specific terms and conditions of the order; to respect the regulations of the accommodation facility whose services they are using and the house rules; carefully check the confirmation of stay issued by the accommodation facility (accommodation voucher) issued by the accommodation facility and, if any discrepancies or damage to the accommodation facility are found, immediately contact the operator at +420 704 78 78 73; comply with the number of guests and registered persons specified in the order – reservation; if the accommodation provider requires a deposit for any damage to the property, the customer is obliged to pay it no later than 24 hours before arrival by bank transfer to the accommodation provider’s account; The client is obliged to pay the city fees for the stay set by the accommodation provider no later than 24 hours before arrival, by bank transfer to the accommodation provider’s account. If the customer fails to fulfill all obligations arising from Article VI of these terms and conditions, the accommodation provider reserves the right to cancel such a stay and to provide any financial compensation in accordance with the applicable Cancellation Conditions of Article VII.
III. Obligations of the accommodation facility
The accommodation facility is obliged to: provide the client with important information on the services ordered and confirm the duly ordered services to the client. In the case of a binding reservation or confirmed order, provide the client with the services in the confirmed scope and quality. In the case of cancellation of a confirmed service order or binding reservation by the client, pay the deposit paid for the services within 30 days after written receipt of the cancellation. However, if the property is entitled to cancellation fees, it will pay the client the difference between the deposit already paid and the applicable cancellation fees.
IV. Pricing and payment of services
The prices of the services provided by the accommodation facility are listed on www.chalupa-vapenka.cz. The client will be sent a deposit slip, payment documents or an advance invoice for the stay in the accommodation facility after the reservation has been made, in the amount according to the specific conditions of the order. The client is obliged to pay the advance payment as instructed. The supplementary payment for the stay shall be made by bank transfer to the operator’s account at least 14 days prior to arrival, unless otherwise agreed with the accommodation facility. The price of the stay does not include the recreation fee, which is levied in the amount set by a generally binding decree of the relevant municipal authority. The client is informed in advance of the amount of the fee in writing when confirming the reservation.
V. Confirmation of stay
A confirmation issued by the accommodation facility (by email or written letter) entitles the client to use the paid services. The client is obliged to check the accuracy of the information on the confirmation. In case of any discrepancies, the client must immediately contact the accommodation facility by email at info@chalupa-vapenka.cz or by phone at +420 704 78 78 73.
VI. Arrival
Within 24 hours prior to arrival at the accommodation facility, the client shall provide all information about the persons staying at the facility in electronic form, such as personal , in particular their first name, surname, date of birth, document number and type, and any visa. This obligation is governed by the Act on the Residence of Foreigners in the Czech Republic (326/1999). Furthermore, the client is obliged to pay the fees in accordance with the Act on Local Fees (565/1990) within 24 hours prior to arrival at the accommodation facility for the purposes of collecting and recording municipal fees and recording guests in accordance with the currently valid legislation. After fulfilling the above, the operator will provide the client with access codes to the entrance doors and, if necessary, further information about the stay the stay or other services ordered. In the event of failure to fulfill these obligations, the accommodation provider has the right to cancel the client’s stay without any compensation.
VII. Cancellation Policy
The cancellation policy is an integral part of the commercial contract between the client and the accommodation facility. The client has the right to cancel their stay at any time, i.e. to withdraw from a confirmed order or reservation request under the conditions set out below. This withdrawal by the client (hereinafter referred to as cancellation) must be made in writing and delivered to the accommodation facility in a verifiable manner. The cancellation policy applies to the cancellation of accommodation services by the client. The cancellation fee is charged from the total amount of the ordered services. The fee represents compensation for damages caused to the accommodation provider. When canceling a reservation from the date it was made by the guest, the cancellation fee is:
Free cancellation 60 days or more prior to arrival
50 % of the booking price if the stay is canceled less than 60 days before arrival
100 % of reservation price if the stay is cancelled less than 30 days before arrival
In the event of cancellation of a stay for which payment has already been made, the accommodation provider is obliged to refund the amount exceeding the cancellation fee to the customer. In the event of early termination or interruption of the stay through no fault of the accommodation provider, the accommodation provider is not obliged to refund the customer the price paid for the stay or a proportionate part thereof. The same cancellation fees apply to shortened stays as to cancellations. In the event of cancellation due to serious unavoidable circumstances, it is possible to change the date by mutual agreement. The accommodation provider will decide whether a cancellation fee will be charged. If the client has booked their stay through the AirBnb, Amazing Places, or Booking portal, the cancellation conditions stated on that portal apply. Unless otherwise specified, the accommodation provider is governed by the general terms and conditions. If the client fails to fulfill their obligations under Articles II and VI of these Terms and Conditions, the accommodation provider is entitled to charge a cancellation fee of 100% of the ordered services.
This does not apply to reservations where other conditions are specified in writing in the offer, e.g., “Non-refundable reservation.”
VIII. Liability for damages
The client is responsible for any damage caused by them during their stay. The accommodation facility and adjacent land are handed over to the client without any defects, except for those that the client is notified of upon arrival at the accommodation. If the client discovers other damage to the house, they are obliged to report it to the accommodation provider by 8:00 p.m. on the day of arrival. Otherwise, such damage shall be considered damage caused by the client. If the damage was caused by a child, the legal guardian shall be liable, as well as for any injury to the child on the accommodation provider’s premises. The client is obliged to compensate the accommodation provider for any damage to property. The accommodation provider is entitled to terminate the contract with immediate effect if, despite a warning, the client grossly violates the obligations of the contract or good manners, in particular: – The client conceals the actual number of persons or animals in the room when making the reservation and upon arrival – The client intentionally or negligently damages the property of the accommodation provider, or their behavior is contrary to the principles of decent social behavior and morality and disturbs other clients with their behavior – The client’s health condition endangers the health of other clients – The client does not act in accordance with the accommodation provider’s accommodation rules – The client or persons registered with the client for the stay do not respect the night-time quiet hours between 10 p.m. and 6 a.m., thus disturbing and harassing other guests or residents of neighboring houses. If the accommodation provider finds that the client is grossly violating the obligations of the contract or good manners (improper conduct), they will immediately ask the client to remedy the situation and at the same time warn them of the possibility of immediate termination of the accommodation contract. If the client continues or repeats the misconduct, or commits other misconduct, the accommodation provider will terminate the contract with immediate effect. The accommodation provider may also give immediate notice verbally and make a written record of this. In the event of immediate termination, the client is obliged to vacate the accommodation facility immediately and terminate the accommodation. If immediate termination is granted between 10 p.m. and 6 a.m., the client is obliged to vacate the premises and terminate the accommodation by 10 a.m. at the latest. If the client does not vacate the premises within the specified period and does not terminate the accommodation, the accommodation provider is entitled to vacate the accommodation facility without delay. The accommodation provider shall make a record of the vacation by the accommodation provider. The accommodation provider shall store the client’s belongings in a designated place and invite the client to collect them. If the client grossly violates the obligations of the contract or good manners and is given immediate notice by the accommodation provider, the accommodation provider is entitled to a contractual penalty. The contractual penalty is set at the difference between the price paid for the client’s entire stay and the price of the stay used before the notice was given. In all areas of the accommodation facility and on its grounds, there is a strict ban on any use of pyrotechnics and any kindling or use of open fire, including all types of barbecues. Violation of this regulation is considered a particularly gross violation of the accommodation contract and will result in immediate termination of the stay. The use of personal electrical appliances is not permitted in the apartments. This prohibition does not apply to appliances intended for personal hygiene (hair dryers, electric razors, etc.), computer equipment (laptops), and chargers for computer equipment (laptops, cameras). Pets are not allowed. For safety reasons, minors under the age of 18 should be supervised by an adult. The adult is fully responsible for the minor and any damage they may cause. From 10:00 p.m. to 6:00 a.m., guests are required to respect the nighttime quiet hours. When leaving the room, guests must turn off the water taps, close the windows and doors, turn off electrical appliances, and turn off the lights. The interior of the apartment, as well as the entire premises, are non-smoking. Smoking in these areas is punishable by a fine of CZK 5,000 (in words: five thousand Czech korunas). Failure to respect the check-out time set at 10:00 a.m. is punishable by a fine of CZK 1,000 for every 30 minutes that the client fails to vacate the accommodation facility.
IX. Final provisions
The General Terms and Conditions shall enter into force on July 11, 2024. Changes and additions to these terms and conditions may be individually agreed between the accommodation provider and the client exclusively in writing. The accommodation provider will use the personal data provided by the client in the booking order solely for the purpose of the contractual relationship between the accommodation provider and the client. and the client. The accommodation provider is not responsible for guests’ valuables in the accommodation facility (money, jewelry, securities, credit cards, computers, tablets, cameras, etc.) or for other items stored by the client in the accommodation facility or on the accommodation provider’s premises, including all types of means of transport.